They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We've got a full guide to fibre broadband without a contract. Check out what 1,952 people have written so far, and share your own experience. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. company number 03997482, registered in England and Wales. Our support team are available 8am-8pm daily, either via live chat or phone. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. The No. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! 12.1 You can always end your Contract with us. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. 16.1 How we will use your personal information. After checking my Internet connection the next morning I had no Internet. The PlayStation was not connected.Dustin the Youfibre service engineer came early. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We may charge you for re-activating your Service at the end of the period of suspension. Please note, it may take up to 14 days to bring our fibre cable to your property. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Here are 8 tips for writing great reviews. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. If you need us again in the future please don't hesitate to give us a shout. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. No setup fee. The consequences in each situation are explained below in clause 12.2. 10.6 Maximum liability for loss or damage to property. Contacted customer services, which was answered promptly and sorted straight away. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 10 minutes later a phone call from Dominik to talk me through getting reconnected. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. She called back to check up and make sure it was still okay. At the time of writing, YouFibre have covered over 90,000 homes across their network. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. Find out how we combat fake reviews. YouFibre Limited Broadband service How long does installation take? If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. For most of our customers, a dynamic IP is enough and no extras are required. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago What I appreciated the most was the easy access to phone contact on any queries I had. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 19.4 If a court finds part of this contract illegal, the rest will continue in force. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. 10.1 Loss beyond our reasonable control. Highly recommend. This Contract is between you and us. YouFibre is dedicated to customer experience and service quality. 17.3 Registration of your home address. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat 19.5 Even if we delay in enforcing this contract, we can still enforce it later. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! 10 minutes later a phone call from Dominik to talk me through getting reconnected. Installation within 48 hours. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. over the internet. Hi Stephen,Thank you so much for your kind review of Elaine. The Engineer Jay was patient in waiting for me to arrive home from work. YouFibre provide the eero Pro 6 to their home broadband customers. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. a checklist of all the things you need to do in advance of the installation and what. 17.4 Number Porting. Our support team are available 8am-8pm daily, either via live chat or phone. Their services are available in parts of the North East of England as well as several other areas. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 2021 YouFibre Limited. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Back on line by 9am. We call things they need to do the Activation Steps. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. Lisa C Evans, Hi LisaThank you for your great review of Dustin! YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! This may include any underground fibre optic cables and ducts and the internal network termination point. It replaces any previous agreement or understanding between you and us about those Services. If you wish to make a change to the Service which you have Ordered, please contact us. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Do you agree with YouFibre's TrustScore? It promises wi-fi of at least 10Mb in every room or money back. Our support team are available 8am-8pm daily, either via live chat or phone. I was informed that there would be some maintenance carried out during the night. We use cookies on this website. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. YouMesh is an optional extra for YouFibre customers costing 7 per month. 13.3 You must compensate us if you break the Contract. 19.6 Terms which remain in effect after termination. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Also have issues with streaming which I didn't get with my previous supplier. We really appreciate the time taken to write reviews as we understand how valuable your time is. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. 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