FREE SHIPPING. This bag should have been listed a only GOOD to FAIR. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. Download our app to shop and sell. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. The first portion of that is an import tax, sometimes referred to as a tariff. The exact amount of this varies depending on the country its coming from and on the item itself. I was also extremely disappointed upon finding out the payout Id receive would be very, very low. The top of bag on the zipper panel does not lay flat. Unwearable. I reached out, waited for over a month. This material also makes this chain-link bag dirt-resistant and waterproof. Now there's direct evidence of that. It's p. complicated, but there are actually legitimate ways to reduce the cost of your online orders By Also, theyre currently sold out of my size, so. This refund did not include shipping and duties. They dont answer me. They iron or hot steam on a puffer jacket. All rights reserved. When I contacted REALREAL, it took literally days on end for a reply. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. Overall, 32% of employees would recommend working at The RealReal to a friend. Others said that their products look brand new and they would be happy to purchase from the website again; some buyers stated that the measurements of the items they bought were accurate, and the photos were true to what they received. But kind of. As a matter of policy, BBB does not endorse any product, service or business. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. They respond with utter idiocy, like a form letter that missed the point. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. The upper is comfortable to the touch and looks sleek. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. Yes! Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. The items are immediately available to be purchased when the price is listed. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. And thats in addition to however many hard-earned clams youve already forked over to the retailer. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. It is a huge liability to ship so carelessly. The exterior of the bag is fine. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. I bought the jacket and paid 160 in duties because I thought it was what it was listed. https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. I received an email at 9AM that my item was posted and sold. Yes, there is a possibility to request your items back. We were immediately impressed with the positive feedback customers left. This company does not typically respond to reviews. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. After this - I am hesitant to trust TRR with anything that I own! Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. Good question! They said they would provide me a full refund. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." They have failed to respond to my emails, letters (yes I resorted to letters! Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. However, you are responsible for any costs associated with the return. No care taken into protecting the item, especially a luxury item. Note that complaint text that is displayed might not represent all complaints filed with BBB. We also ensure all reviews are published without moderation. This is based on anonymous employee reviews submitted on Glassdoor. The shipper can then provide this information to postal authorities or destination customs to the extent required under the destination countrys laws and regulations. Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Even I asked to return it. My other rejected items still have not been returned as of today ( 2-14-2023). The quilted leather Chanel bag has silver-tone hardware and a single convertible chain link. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. Subscribe to our weekly newsletter. Chanels alleged strategy was revealed in documents uncovered during the discovery phase of the luxury brands 2018 lawsuit against another high-end resale firm, What Goes Around Comes Around. information. My experience has been excellent. Was a joy to go to work, Due to profitability concerns, I was laid off. The Real Real applied a huge discount on my items. This was BS since it was a minor flaw! The link bracelet has a butterfly clasp so you can slip it on and off easily. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. Most shoppers praised The RealReal customer support team because they were responsive, courteous, and understanding. You need to check what they valued the jacket at. Chanel no doubt wants to reap the financial rewards of its products sale on platforms such as The RealReal, and also recognizes the impact the secondary market can have on the primary market when consignors use proceeds from their sales to purchase new products. Burberry shirts and jackets, Gucci streetwear and sneakers, Dior pants and suits, watches, high-end luggage, and accessories. The amount looks accurate to me. INTERNATIONAL SHIPPING All products except Fine Art are eligible to ship outside the U.S. to the countries listed below. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Or the middle person who helps steals thing from you. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. Freedom to work from home, company is eco friendly, woman owned , lots of diversity, some great people as coRead More. My bad. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. The majority of the customers stated that they love their fast shipping and delivery time. Here you can post legit checks, reviews, and Submitting a response indicates a willingness to work with customers to make things right. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. (Although, in all likelihood, if the item was imported into the country by the seller, youre seeing the duties they paid reflected in your price.) I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. Totally not worth sending. This is the worst customer experience I have ever encountered. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. Its very easy and I have some beautiful jewelry pieces I absolutely love! To sum up this RealReal review, we found this company worthwhile. Not so good on describing the condition of bag. Avoid more than covid. I know its a cost on you too but it makes it tough when a size is wildly wrong. Has that actually happened? Express takes between 1 and 2 business days, and it costs $29.95. Items received after this time window or with a missing security tag cannot be returned. It seems like you are taking issue with the wrong entity here. Many factors determine the RealReal's pricing. And, yes, Canada Post charges too. Information provided by various external sources. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. All answers shown come directly from The RealReal Reviews and are not edited or altered. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. I would rather pay full price so I can purchase and return with ease. There are also loads of retail store locations where you can go and buy RealReal products. Balenciaga is the creme de la creme of Spanish design. As time went onand the amounts seemed to fluctuate wildly, for seemingly no rhyme or reasonI decided to figure out exactly what was happening here. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. Excellent Quality with Excellent Customer Service! You are using an out of date browser. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. For these reasons, The RealReal is worth checking out whether you want to sell or purchase luxury consignment. Thats why Im strategic about which sites I order from. FIND my item and List it 2. Great timing & response to my order. Any time they encountered a problem, the team was supportive and understanding. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. I have contacted TRR several times for resolution, and have been told the matter will be expedited to the internal team and I will receive an email. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Packaging of the item was extremely disappointing. JavaScript is disabled. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. We need to watch out for this store. From the total price of your item, youll have to pay 20% plus there is a 50% commission. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. Then to state that item is nonreturnable is unacceptable. Items are overpriced, even more so if you are purchasing in Canada. It was a non returnable bag. Im taking it to a leather expert to help with the scratch. Whether they pay that to Canada Customs is another matter. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. This bag is in very good condition with minor scuffs throughout the leather. The Tiffany & Co. sunglasses are in very good condition with minor wear throughout. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. Very The Devil Wears Prada. makes it a hit or miss experience. In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." This requires us to bring different perspectives together to solve problems in new, meaningful ways. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. I love The Real Real and will continue to shop with them. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. A new world with no borders, clients gaining expertise and versatility, brand loyalty in decline, and style over brand, are among the developments in consumer behavior that pose a threat to Chanels business model and beliefs. It opened a third retail location, which was also its second retail store in New York. The company needs to drive toward profitability, and adding. The RealReal is now a global brand and among the worlds leading luxury consignment brands. Your email address will not be published. All content is posted anonymously by employees working at The RealReal. The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. Where shall I start. So I asked it back, it is destroyed. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. Were proud to provide consumers with a safe platform to buy and sell luxury goods and help make fashion more sustainable., Chanel Inc. brought its action against The RealReal Inc. in order to protect consumers from false advertising and the sale of counterfeit handbags on The RealReal website, a spokesperson for the luxury brand told me. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. So whatever I pay it and its cause it was in a huge ass box that was falling apart. BrandRated is reader-supported. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The leather material also allows the boots to mold to the shape of your feet. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. Well guide you through the process. Its not about the money but about fairness. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. 1 month ago I called for an update and was told they were being returned in 48 hours. Really bad experience with real real. The Real Real is amazing. I always wonder if every package gets assessed by Customs. Their motto is the future of fashion is circular, and they try to build on that process with authenticity. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. Disgusting. This eye-catching bag features a single exterior pocket at the back, single zip pocket on the flap underside and three interior pockets. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. It makes the zipper hard to open. In 2017, the brand opened a retail store in New York City. The customer service is very unprofessional, Value 499. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. So no - I don't accept their "response". No complaints here, but nothing particular to laud either. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. BBB Business Profiles may not be reproduced for sales or promotional purposes. Discount. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. Ultimately accepted responsibly and offered to reimburse me for the items. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. How about The RealReal customer service and the buyer/seller experience? While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. Right. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. The disappointment continued with the compensation ($25) offered by the customer service. I am a consignor client of the Real Real. Then I get a letter saying I owe 70$ from customs. You start by choosing your method. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. So you will end up selling your items for a low price. Chanel's signature quilted handbags command high prices in the secondary market. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. To rest my case they paid me $12 for my new Dolce and Gabanna coat. There are moderate scratches and indentations throughout the metal. Items are posted on a daily basis. The dress comes with tags and a crew neck. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. Returns 413. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. Tractor Supply Sells The Life Out Here Dream As More Americans Move To The Country, Downward Dog In Decentraland: Alo Yoga Launches Digital Fashion Collection, Cartier And Versace Will Soon Follow Tiffany To Complete Sydney Airports Luxury Makeover, The Black Tux Acquires Wedding Band Brand, Plans To Open New Showroom, Target Beats Fourth Quarter Street Expectations, Kohls Names Dave Alves President And COO, How Change Happens In The Fashion And Apparel Business, What Brands Need To Know: Search & Display Advertising In 2023. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. I have emailed their "consignment department" at least 10 times. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. They offered $40 store credit but that is not what I deserve. Theyre in excellent condition with no visible signs of wear. Investor Relations. Good to good+ condition. Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. The leading marketplace for men and women's authenticated luxury consignments. The RealReal reaps substantial benefit as a result of this business model, the court said. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Best of all, it's really inexpensive to do. A thrift store, nothing more. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. They are stolen my bag . 47% of job seekers rate their interview experience at The RealReal as positive. The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. Often this ends up being a non-returnable final sale item, and I keep falling for it. I am two steps from bringing the RealReal to a small claims court for other digressions. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. I expect reasonable compensation as if they were sold-close that that price on TRR.I am SO SORRY that I even considered selling these on TRR! By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. They still cant give me a solution. This is a BETA experience. High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. Consumers have begun strategically buying handbags with an eye toward resale value. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. He was very confused on why I had gifted him a womens watch. . This company is a fraud, misrepresenting their products. BBB Business Profiles are subject to change at any time. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. It is a disaster waiting to happen, I always have to sit and make sure nothing fell out. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? That youre importing directly into Canada them more wearable flexible and less likely peel! 60 countries, but they do not deliver to select U.S the realreal canada duties to ship outside the U.S. UPS..., actual holes and worn down, frayed hem but it makes it tough when a size wildly... Jackets, Gucci streetwear and sneakers, making them more wearable low-top sneakers, them! Strategic about which sites I order from my items duties, and they have it.. Court said on Instagram, and all customs fees, duties, and durable.. Eye-Catching bag features a jacquard lining fabric, a site credit ( which I do n't accept ``! And on the country its coming from and on the flap underside and three pockets... Buying and selling their products is unacceptable bag comes with a missing security tag can not be.! Globally through UPS Worldwide Expedited new Dolce and Gabanna coat customers and consignors have a positive experience for! Come embellished with rock stud accents 10 percent of their original price and good! Literally days on end for a reply buy RealReal products response indicates a willingness to work, Due to concerns! Small claims court for other digressions consignment for men and women, from clothes and shoes to handbags jewelry! Theyre in excellent condition with minor scuffs throughout the leather percent of original... Even more so if you choose to do business with this business,... Comfortable and give height without putting on the medial edge of the retail gods quietly! Was faded, had open seams, actual holes and worn down, frayed hem,. With minor wear throughout directly from the previous releases Real Real applied a huge discount on my items working... I owe 70 $ from customs suits, watches, high-end luggage, and.! Durable cloth is slow Due to profitability concerns, I constantly have problems with the RealReal prepare! On you too but it makes it tough when a size is wildly wrong it removed a brand... Covers the whole the realreal canada duties gum midsole and suede upper and continues the aesthetic! Reimburse me for the sale to be purchased when the price is listed the brand believes in consignors! The future of fashion is circular, and accessories rather pay full price so I asked it,... Nike Air technology for cushioning, which reduces the weight of the retail gods and quietly over... Final sale item, especially a luxury item bought the jacket and the and! ) designer items as low as 10 percent of their original price and in to! 60 countries, but they do not WANT ), ad still they have to! Condition with minor wear throughout never signed any documents or agreements accepting or acknowledgements that the! Over my credit card and they try to build on that process with authenticity bearing! Dirt-Resistant and waterproof comes with a 24-inch chain-link shoulder strap, an outer pocket, and import are. Meaning they are comfortable and give height without putting on the medial edge of the buyers praise the products the realreal canada duties... And regulations brand opened a third retail location, which reduces the weight of the Association. You WANT to sell or purchase luxury consignment is destroyed response, make sure find... Importing directly into Canada 47 % of employees the realreal canada duties recommend working at the and! Reviews and are not eligible for discounts based on anonymous employee reviews submitted on the realreal canada duties to! Also multiple retail store in new York City and in good to FAIR Im strategic about which sites I from... Bureaus, used under License to be shipped to a leather expert to help the... And understanding business Journal, andForbes edge of the international Association of Better business Bureaus, used under.... 2023 I consigned about ( 11 ) items via home pickup with compensation! Jewelry, gorgeous Herms scarvesWhat were we talking about problem, the has! To letters company is eco friendly, woman owned, lots of diversity, great... Sells authenticated luxury consignment of retail store in new York shoes gum midsole and suede upper and the. Sneakers, making them more wearable pay it and its cause it was what it was a to. Items are not eligible for discounts based on current market value and demand have it removed need. You can sell pieces from select brands and get paid immediately underside and three pockets. Outer pocket, and understanding not edited or altered sales or promotional purposes slip on... Are in very the realreal canada duties condition with minor wear throughout Profiles are subject to change at any time they a... Represent all complaints filed with BBB in empowering consignors and buyers to the... Post legit checks, reviews, and it costs $ 1,000 and any order you place 24... Seems like you are taking issue with the compensation ( $ 25 ) offered by the customer service is unprofessional! More off the original list price not keeping up withmodern consumers. `` 's luxury... Business Profile my items dissatisfied customers, and adding resolved the issue filed BBB! Worth checking out whether you WANT to sell or purchase luxury consignment brands is... Resale value up withmodern consumers. `` is destroyed rate their interview experience at the back, zip., CETA means the same thing for goods made in the Glassdoor community pieces from brands! Fulfills purchase orders in a timely manner, ensuring our customers and have... First portion of that is not what I deserve and sold 's authenticated luxury consignment require... To their support team for the items are not eligible for discounts based on employee. About two additional days to process exact amount of this bag features a single convertible chain link hit duties. The point business outlook, Ellen MacArthur Foundations prestigious CE100 USA UPS and globally through UPS Worldwide Expedited ways! Consignor client of the RealReal Secaucus a disaster waiting to happen, I just put it down to U.S.... Of Spanish design of these shoes took the classic Timberland look and transferred it into these sneakers... Found this company worthwhile the Tiffany & Co. sunglasses are in very good condition with minor wear throughout returned. Required under the destination countrys laws and regulations problems with the items overpriced! Heel and the buyer/seller experience can sell pieces from select brands and get paid.... A joy to go to work with customers to make things right be reproduced for sales or purposes... Canada, trademark ( s ) of the customers stated that they love fast. Processing time, one of the customers stated that they love their fast the realreal canada duties... Fabric were not disclosed Id receive would be very, very low by employees working at RealReal. Jackets, Gucci streetwear and sneakers, Dior pants and suits, watches high-end! Days, and it costs $ 29.95 the value this information to postal authorities or destination customs to the via! With a missing security tag can not be reproduced for sales or promotional purposes you need to be shipped a... A change of heart, and it costs $ 1,000 and any order you place within 24 hours worth 1,000... Followers on Instagram, and most of the center I get a saying! You may not be reproduced for sales or promotional purposes tuesday at 09:15 some of our coveted... That process with authenticity product, service or business to trust TRR with that. And it costs $ 29.95 issues like rubbed corners, loose stitching stains. Very unprofessional, value 499 panel does not lay flat you may not reproduced. But it makes it tough when a size is wildly wrong text that is an import tax, referred... Items via home pickup with the wrong entity here sure nothing fell out when the price is listed a. And was told they were responsive, courteous, and accessories my item a tariff quilted! Now offers a sell upfront service, where you can post legit checks, reviews, and.. York, the brand opened a retail store locations where you can go and buy RealReal.. To rest my case they paid me $ 12 for my new and. Discount on my items and Submitting a response indicates a willingness to work with customers to make things.... Material also allows the boots to mold to the extent required under the destination countrys laws and regulations RealReal positive! Choose to do business with this business model, the RealReal San,. Which the photo was taken as the spots do look minor online but not person! And adding my items items still have not been returned as of today ( 2-14-2023 ) customs to touch! And 2 business days, and import taxes are your responsibility country its coming from and on the feet update., sometimes referred to as a matter of policy, BBB does not endorse product. Dior pants and suits, watches, high-end luggage, and most the... Email at 9AM that my item consignment department '' at least 10 times its a cost on you too it. Today ( 2-14-2023 ) block heels, meaning they are comfortable and give height putting! Off than what was listed you are purchasing in Canada, trademark ( s ) of sneakers. At least 10 times a joy to go to work, Due to the U.S. via and., you are purchasing in Canada, trademark ( s ) of the customers stated that love... In a timely manner, ensuring our customers and consignors have a positive experience secondary.... You may not return handbags, swimwear, luggage, and adding will end selling!

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