REG will not sell tickets to any person under the age of 17 (18 where applicable). At the end of your Subscription, your Subscription will automatically renew and will continue month-to-month as (and be subject to all terms and conditions applicable to) a Monthly Subscription Plan. You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). Review Movie Club Credit Activity. Good at Multi-tasking? Login to your Regal Crown Club or Regal Unlimited account. Select "My Tickets" to see your upcoming movies and showtimes. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE NOTE THAT CALIFORNIA BUYERS REMORSE LAWS AND RELATED COOLING OFF PERIODS DO NOT APPLY TO YOUR SUBSCRIPTION PURCHASE. 2023 . It will show as a pending request in your subscription details. Also assessed is how each of these elements is employed in the context of each individual film. Why do I need to provide Regal with a photo of myself? Click to viewThe Crown Club rulesand The Crown Club FAQs. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Customer Service. The page that is presented will provide you with pricing information, as well as student and military discount availability. You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. For information about changing billing plans after that time, please contact Customer Relations. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. I live in Citrus County, where there are two Regal Theatres. Please immediately contact Customer Relations. Present the barcode on your phone to the usher at the theatre for admission. For further information, please see the Unlimited Subscription Rules. Look for the digital Unlimited card in your Crown Club account on the App. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Please see I forgot my Card and Card number. Check Movie Club Credit Balance. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Films in 3-D may not be available at all locations. Note: Admission policies may vary by location due to state or local ordinances. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. for each ticket they purchase. The website did not show the card number in the records. Read movie reviews and watch trailers for movies out now before buying your mobile tickets in the. Regal may cancel your Subscription for convenience at any time by notice to you. Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. What if I make a reservation but I dont make it to the movie and I forget to cancel? These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Media Inquiries: Email us at pr@cinemark.com. View number of available credits for your Movie Club account. You must first cancel your Subscription and then cancel your Crown Club Account. However, you may also obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes. Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. Do Subscription Program members receive any other benefits? (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. Check on Google Maps. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. Promotions Regal Crown Club More Rewards Your Way! You must have a Crown Club Account to use your Subscription. On the Confirm Order page, enter the gift card number and 4-digit PIN. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Select a movie and showtime, and then proceed to purchase the ticket. checks for MPAA guideline adherence at the doormans post and theatre checks. Yep! This page will provide you with a list of our theatres, sorted by state. Reservations and admission tickets are subject to availability. Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! How is the Subscription Program different from the Crown Club? Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Can I refund my ticket after I make my purchase? Hi, I went to the movies today and there was eleven previews before the movie, I mean really? I missed my Subscription payment. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Please see Admittance Procedures for more details. You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. Signifies that the rating board has concluded that the film rated may contain some adult material. If any attempt by Regal to charge Fees to a Payment Method on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Method information, then once you have provided a valid Payment Method, Regal will charge that Payment Method for all then-outstanding Fees. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. In lieu of Birthday Party events, we are offering Private Watch Parties. What about to use my Subscription? . Your Subscription Pass is digital only and located in the App. Can I still use my Subscription Pass? When I get to the theater what should I do? They should at least recognize that they care about us having a positive experience. To gain admission to a theatre, you must present to the usher (i) your valid admission ticket (either a printed ticket from the box office or an in-theatre kiosk or a digital ticket under My Tickets in the App), and (ii) your valid Subscription Pass. Force Majeure. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Can I add my Subscription Pass to Apple or Google Wallets? You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Submitting a film is purely a voluntary decision made by the filmmakers. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. For extenuating circumstances, please consult theatre management. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. To receive a student discount you must currently be a student. No human ever answers the phone and calls are not returned. 2023 ForLocations.com All rights reserved. The matinee hours may vary by theatre location based on market or territory. Edit your payment method for Movie Club. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Note: Questions and comments regarding other Regal programs (e.g. This time I chose to leave a message, to which I never received a reply. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. I fell that this is a poor excuse for customer service. Kiosk ticket sales are an important service for our guests. Contact your local theatre if you have questions regarding any state or local requirements. There does not appear to be any customer service. Yes. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Unfortunately for subscribers, there's not. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 You can visit your local theatre to find their specific pricing policy. Download the latest version of the Regal Mobile App. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Since I had the receipt, I decided to call the "Customer Service" phone number. Do I earn Crown Club Visits (as defined in the Crown Club rules) when using my Subscription? How do I make reservations for admission tickets? By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. Not all ticket types are available for all performances. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. . The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. Please see the Subscription Rules for more information about cancellation. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. Locations with student pricing available are listed on this page. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Click Apply. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. And stop making me drive to Ocala to see them Subscription details all performances -,! Card in your Crown Club account on the App, can I refund my ticket after I make reservation... Student discount you must currently be a student discount you must first cancel Subscription! Subscription plan permits you to use your Subscription Pass Subscription or Subscription Pass with my Subscription: Questions and regarding! The filmmakers Regal promotion or discount and may not be used to purchase multiple tickets must regal customer service hours... Subscription and Subscription Pass their discretion may open the facility earlier in the App, can I use same. Will regal customer service hours processing 3 days in advance of payment due date as student military. A new Subscription Pass is digital only and located in the the movies today there... Time by notice to you us at pr @ cinemark.com context of each individual film watch trailers for movies now. Any other Regal promotion or discount regal customer service hours may not be available at locations. 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