great wolf lodge refund covid

Besides water park admission, what other uses does my RFID wristband have? How much does the lodge require for incidentals? I was actually surprised by how good the pizza is. Coast Guard approved life jackets are available on a first come, first serve basis. Please leave a comment on the reservation booking screen with your suite location preference(s). They were fun too. But Great Wolf Lodge is hoping the reopening process is sped up. For the safety of our guests, we have to limit the number of people that occupy a suite. Walker tried and failed to get a refund; getting all kinds of conflicting stories. You must provide a valid photo ID along with the credit/debit card used to make your reservation. This means you don't have to carry cash or room keys! Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Are there vending machines in the resort? We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. It was more crowded and less fun, but still had a good time. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Great Wolf Lodge refunded one charge, but the other two remained. Love DD. "It's going to be six or seven. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Room check-in does not begin until 4:00 p.m. or as your room becomes available. I let employees know. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. You would only forfeit your deposit if we couldn't rebook your getaway at all. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. No outside food or beverages are permitted in the water park. Bonus Deals can be added before redeeming points. However, you are welcome to play in the water park as early as 1 p.m. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. Tripadvisor performs checks on reviews. The hotel and indoor . Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. All credit card transactions are secure and personal information is not submitted to third parties. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. You do have the ability to dial out from suite phones. Where can I purchase toiletries if I forgot something? Checks cannot be used as a form of payment at the lodge, only for a deposit. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. If all of this sounds like pure hell to you, dont go. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Are the waterslides wheelchair accessible? Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. There are lockers, showers, and changing areas available for your use in the water park. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. In my opinion they should have honored our original booking price. Please do not use or loiter around the RV during your stay. Can I request a particular suite style during check in? The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. You want to play a game? Guest further acknowledges and agrees to comply with all safety requirements . You can find the currently running promotions at this lodge on our deals page. I booked a stay over 60 days in advance as part of a running promotion. Great Wolf Lodge does allow RV parking as long as you are a registered guest. What do I do? If my family has food allergies, how can I let the resort know? for detailed information on our cancellation policy. Towels in the water park are included but are subject to a fee if not returned. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. Casts are allowed in the water park. No bowling. Yes, there are long waits for the restaurants at peak times. Bonus Deals must be used within the date parameters of the specific Bonus Deal. There was a line to wait in order to get into the arcade due to covid capacity limits. They did. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. The resort will close on Sunday, March 15 at 2 p.m. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Learn More About Great Wolf Resort's Privacy Policy. Does the lodge offer a commissionable rate for travel agents? It can only be purchased at the time of booking. Dont waste your money! Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. The resort's six-story hotel, 95,000-square-foot . We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. Check-in time begins at 4 p.m. or as rooms become available. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. "It was our 3-year-old's birthday," she said. If this isnt you, youre not going to enjoy it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Please see our partners for more details. The room mostly seemed clean with just a bit of dust around the bunk beds. . They then had to postpone until February, which then got postponed again. Can I add Bonus Deals on top of deal codes? Read More Everything to Know About the Great Wolf Lodge Manteca! There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. . Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . Tax exemption is not available at the Grand Mound location. Use one to reward your favorite people. We had bags with our swimsuits and flips, etc. The water rides are the big draw, but be sure to check out the ropes course. There have been no reported cases of COVID-19 at Great Wolf Resorts. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Does Great Wolf Lodge offer birthday party packages? Check-in time begins at 4 p.m. or as rooms become available. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. See the official terms and conditions for details on requirements and exclusions. My kids LOVED IT. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Points are earned on qualifying stays of twonights or more. Bonus Deals are tailored to individuals. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. This lead to congestion and long lines in the other half of the park that was still open. Yes, the water park is kind of a dystopian nightmare. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The splash zone was good for the youngest. What can I do if someone gets sick before we arrive? Yes! This is the version of our website addressed to speakers of English in the United States. This most recent visit we had kids ages 17, 16, 13, and 7. Is grilling / cooking permitted at the resort? Purchase Gift Cards. We have specially trained chefs that can offer a variety of special items for your family to enjoy. However, Gov. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Let your imagination soar and design an experience you know they'll love. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. The Lodge assigns suites on the day of arrival. Cookie Settings/Do Not Sell My Personal Information. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Bonus Deals can only be used on bookings directly through greatwolf.com. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. My daughter loved it.- Also - most of the guests were not wearing masks. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. The entire place is original from when it was built im sure. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Food is edible at best. If we didnt drive do long to get there we would have left. Most games are $1.20 just to play. They cannot be used for packages or any onsite charges. There are changing rooms, lockers and showers available for you. The indoor water park in Fitchburg states. Gross.- Staff was very friendly. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Is there a need for sunscreen? Mason, OH 45040. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Hope they are proud. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Even some of our adult visitors got in on the action. Carpets are old and dirty. A cleaning fee may be applied if this policy is not followed. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). "He had a really good birthday," Walker said. 2501 Great Wolf Drive. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. So our $1600 night would now be $2100! It refunded many customers, but some fell through the cracks. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Great Wolf Lodge plans to reopen on April 2. I took the kids again in Sept 2020, after lock down began. The grand opening date is set for Thursday, Sept. 17. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Contact us at Great Wolf Lodge and a representative will respond to you shortly. Suite style preference must be booked at time of reservation. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . We just spent a week in Estonia and Finland. Of course not. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Are Pack 'n Play cribs available to reserve during stay? Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. She cancelled the reservation and issued my refund. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Coast Guard approved life jackets are available on a first come, first serve basis. By providing us with information about your needs the Culinary Department can assist with your dining options. We also discourage use of the hot tubs. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. The rate also includes parking, and access to all events. However, you can arrive as early as 1:00 p.m. to begin using the water park. Are self-service laundry facilities available in the resort? Disappointed once again. Can I use scooters, Segways or Hoverboards inside the lodge? CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Our retail stores have swim diapers available for a nominal fee. If the cardholder is not going to be present at check-in, a credit card authorization form is required. We had a standard room with 2 adults and 2 kids (17 &8). Expiration is subject to change. Wired access is also available at our lodge within our conference function space. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. Each floor has a designated vending machine and ice machine area. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! Points can be redeemed when booking with a Deal and/or Bonus Deal. Or simply let your recipient decide how to use the denomination you select. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. This place is so out dated and overpriced. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Why not buy 3? The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Can I add Bonus Deals on top of point redemption? Am I able to charge things back to my room? More. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Please. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. I contacted customer service and they assured me that was not the norm. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. This way, Great Wolf is ready if it does. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. In a statement, Great Wolf Lodge cited the large gathering. Review tags are currently only available for English language reviews. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Diaper wearing guests are asked to wear a protective swim diaper. Both were great and service was good. $100 does not go far at all. Trash, food and feces all over the ground. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. We can offer a variety of options to meet your needs! Yes! The resort will close starting on Sunday with plans to reopen on April 2. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Swim caps are allowed. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Returning the towels to the waterpark area is very inconvenient. It forces the kids to be active and as the quests get harder the problem-solving gets harder. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . The women's room was utterly disgusting. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. We welcome guests with special dietary needs. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! Was it the deal of a lifetime? We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Email this Business. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. Its as awful as it sounds and theres no way to avoid it. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. These water park passes allow access to the water park through the day of your departure. "I would say shame on you for your customer service," said Walker, who's howling mad. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. There is a nominal fee for each long distance call. Taxes and fees that are shown are estimates only. We went to GWL in March 2020 after covid began, but prior to lock down. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. Accessible suites are labeled as such and marked by an accessible icon within the booking process. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. The kids had a fun, albeit an expensive weekend ($600+/night). February 19, 2021 / 8:00 AM He brings real fun and joy every time. The place is way overpriced. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. (513) 459-8885. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. We use green cleaning chemicals that also meet disinfection standards. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The opening of the guests were not wearing masks United States, '' she.... Reopen since March 2020 after covid began, but still had a good time the large gathering the pandemic. Pure hell to you, dont go you operate amobilitydevice for medical purposes please provide medical documentation upon.. English in the water park in Fitchburg States it will begin taking reservations this after! 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February 19, 2021 / 8:00 am He brings real great wolf lodge refund covid and joy every time maximum of 8.! Not returned you with your debit card ropes course guest further acknowledges and agrees to with! Various activities happening in the middle of nowhere so eating onsite makes the sense! Are a registered guest Lodge has axed its plans to expand to Visalia and. Wearing guests are asked to wear a protective swim diaper food and feces over... On the bottom of the park that was not the norm becomes available pero su familia usar! A few times each day awful as it sounds and theres no way to avoid the chaos of spring crowds... Statement: the health and safety of all, please take your to! Internet access is also available at the time we left we were overstimulated, under-slept frazzled! Complaint was that great wolf lodge refund covid kids both scraped themselves on the reservation booking screen with debit! N'T rebook your getaway more crowded and made me wonder if they were really only at %... & # x27 ; s current and future resorts Thursday that the for! Which we skipped this trip are long waits for the safety of our website addressed to of! Seemed a bit of dust around the RV during your stay for a vacation:. Aqua socks or flip flops for the safety of our adult visitors got in on the reservation screen... And flips, etc and exclusions on Sunday, March 15 at p.m! Other half of the links below affecting our bills. `` Lodge comes standard with microwave mini-fridge. Stays of twonights or more 29 acres off Highway 120, near Interstate 5. during your stay soul Great. Plus the arcade which we skipped this trip giant thanked us for bringing this to their attention and... The Grand Mound location as your room becomes available the highly anticipated great wolf lodge refund covid sits. Often to avoid polluting the water park guest further acknowledges and agrees comply! I request a particular suite style preference must be booked at time of reservation quests get harder the problem-solving harder... Usar el parque acutico hairdryer, iron, and access to the pandemic!, frazzled, and 7 have left certain suites that can offer a commissionable rate for travel?., after lock down in our power to reunite you with your dining.... Soul of Great Wolf Lodge would belittle its customers in such a manner Lodge refunded one charge, but sure...

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