For example, one ticket broker apparently used 9,047 separate accounts on Ticketmaster to make 315,528 ticket orders to "Hamilton" and other popular events over a 2 year period. It was clearly two different people and two different billing addresses, but Ticketmaster refused to admit wrong and/or make it right by arranging seats with the venue for my friends. Since most people are going for multiple tickets, there are always going to be those single seats available in between groups. How do we beat them? Break them up.". The U.S. BOTS Act, for example, doesnt appear to apply to people who purchase tickets where theyve only used bots to reserve the tickets (as Denial of Inventory bots do). As far as I was concerned, once the tickets were bought, we entered into an agreement. Covering Rammsteins Du Hast in Berlin. I think that's the bigger issue, and I appreciate everyone's input. The ultimate goal is to restore fairness to online ticketing. The women of, Sam Levinson and the Weeknd Allegedly Turned, Theres No Red Button You Can Push to Stop. Wouldn't this help to prevent scalping? Keep an eye out for last-minute ticket giveaways on artists official social-media accounts, official venue accounts, fan pages, and local radio stations. The number of allotted tickets for any given presale is a closely guarded industry secret, but, back in 2009, documents leaked that showed for Taylor Swift's show at Bridgestone Arena in Nashville, 11,720 of the 13,330 tickets were sold during presales. The bots are trying to simulate real users on a massive scale but getting unique IP addresses is an additional step that not all bot operators take. Ticket brokers (also known as scalpers) are better at buying tickets than the general public, because they do it as a job, and have all sorts of advantages. Yeah same exact problem here. Instead of mass-creating new accounts, ticketing touts also try to get control over existing legitimate accounts. That was on Saturday, and with the clock ticking until the show and no further word from the Master, Laura bit the bullet and bought two more tickets on Stub Hub. Age restrictions can be reviewed in the "Please Note" section under the event description or by clicking on . Instead of help, or at least a polite decline, I got "at least 3" of my tickets cancelled: Thanks for contacting us! This ticket limit is posted during the purchase process and is verified with every t. Similarly, in the U.S. the BOTS Acts bark has been worse than its bite. Online ticketing bots have been around for at least 20 years. Thatll help to scout out which section you want and get a sense of the hit your wallets about to take. It looks like portions of our site are being blocked! Answer (1 of 31): This question has a few good answers already, going to the box office being the best as most, not all, but most box offices sell tickets without service fees. Make sure all your info is correct and up to date. There are, simply, more people who want to see Taylor Swift than there are tickets that exist. Join a fan club The next-best presale rewards those who unabashedly stan the hardest. Not all ticket bots are bad, either. Some people say this is bullshit, personally I like to play it safe and stick to using separate devices. Presale codes are hiding in plain sight When in doubt, crowdsource through less-official means. All 165 Pink Floyd Songs Ranked, From Worst to Best. Professional ticket brokers also employ or contract "ticket pullers," who are basically people who are paid an hourly fee or commission to try to buy tickets the second they go on sale on behalf of the broker. These accounts are then misused to get around ticketing purchasing limits (most ticketing companies limit to 4 or 6 tickets per customer). Press J to jump to the feed. In practice, again, brokers have the advantage. Was truly just looking for 7 friends to be able to sit together, assumed that ticketmaster would be able to help with that (hence the e-mail) and was disappointed that given the current setup, that's not possible (at least at time of purchase). We all love the band but I cant purchase more than 6 tickets on Ticketmaster. According to Slingland, thats especially true of less-in-demand events. If the number of people in your party exceeds the ticket limit, another member of the group will need to book with a card that's registered to a different name and address. He cited the 50% resale cap as an easier enforcement tool. Ticketmaster's system will let you exceed the limit but they screen the orders later on. I don't think this is the case actually. Use multiple browsers If you read up on Ticketmasters own tricks, they tell you not to search for tickets simultaneously in multiple browsers because well think youre a bot and cancel your tickets. To quote Donald Trump, Wrong. The real reason Ticketmaster advises this, Slingland says, is to limit the number of attempts that are going on so people dont potentially cheat other fans. In that same tip sheet, Ticketmaster recommends using more than one device; Slingland believes that searching for tickets on multiple browsers is virtually the same idea. Weve already seen several examples where ticket bot regulations also include caps on ticket resale prices to remove some of scalpers financial incentive. This policy is in effect to discourage unfair ticket buying practices. OP decided to make two separate orders that totaled more then the allowable amount, and then emailed ticketmaster to ask to have them moved together while admitting he has violated the ToS. Skip the headache by downloading a safe browser or mobile plugin that will disable those damned prompts, such as AdBlocker Plus, Rumola, Skipscreen, or Captcha Monster. An enjoyably indulgent but paper-thin adaptation shrinks Taylor Jenkins Reids best-selling novel into a claustrophobic love triangle. Craigslist cant give you the protection of a marketplace that screens all their sellers. That isn't really possible & it'd be a horrible user interface - every time you'd consider a seat it would disappear. On account creation, for example, bot mitigation tools validate biometric data like mouse movements, mobile swipe, and accelerometer data to distinguish bots from real users, and then feed that data into machine learning algorithms. Why Tickets Sell Out. Update 11/20/2022: New Shows Added. Were you trying to get general admission seats next to eachother? Thats the trick a lot of these places pull: waiting until you get all the way through the checkout process, and then you see the additional service fees, Slingland says. Mobile ticketing puts more control measures in place, such as tracking the transfer of tickets and limiting sales by geographic area. This ticket limit is posted during the purchase process and verified with every transaction. Nominally, virtual waiting rooms are supposed to make things fairer for people who can't operate Ticketmaster's website fast enough, and is supposed to make it so you only have one "spot" in line at a time. So many high profile artists these days write in their contracts with individual venues and international promoter purchased tours that they have strict ticket limits and will void their contracts should the venue allow or make it easier to scalp tickets. To decode the 13-digit VIN number, you must understand what each character in the sequence means. To watch Ticketmasters countdown clock expire in real-time is to experience the emotional roller-coaster of glee, panic, and crushing disappointment in the time it takes to read Sorry, no tickets match your search. Thankfully, theres a hack for everything even corporate America. With the expanded adoption of smartphones, mobile ticketing is a promising strategy to curb scalping. Ticketmasterone of the most hated companies in Americaregularly is the target of outrage from fans, artists, and politicians. People argue that Ticketmaster wins because they market better for the artist, but if someone who is well past the prime of their career like Kid Rock can avoid Ticketmaster to not charge the fees and still sell out concerts, then surely these big name artists that claim they "don't want to charge" their fans the fees can as well. Sometimes its even as easy as following an artist or sports teams official social-media account (particularly Facebook) for special passwords to events. Create an account to follow your favorite communities and start taking part in conversations. I doubt the dude lives with 6 of his friends. put them back into the onsale pool) bought by people who go beyond that limit. Fetcher bots create previews of site content for mobile devices and social media platforms. Founded in 2005, Consumerist is an independent source of consumer news and information published by Consumer Reports. Thanks for visiting Consumerist.com. Now that you've showed them you broke the rule, they have to enforce it. Not a Ticketmaster user so forgive me if this is standard protocol for the site, but the Lolesports Worlds FAQ (http://www.lolesports.com/en_US/articles/worlds-2016-group-stage-tickets) stated that a max of 6 tickets could be purchased per order. Sounds silly, but if you enter the wrong captha, guess what . It cant hurt! By scalper, you mean Ticketmaster employees. While some scalpers will pay for these tickets with legitimate credit cards, the worst scalpers do this all with stolen or hacked card information, increasing their scalping profit. Ticket bots, then, are a type of bot that carries out tasks related to ticketing, such as scraping pricing details, checking inventory for newly released seats, or purchasing tickets. That's bizzare, I work for a venue in the UK, all our live nation gigs always go up on seetickets, so I assumed they worked/were owned together. When that happens, youre more likely to be given a seat map (the one with all those blue dots) at a later time, which means the show actually isnt sold out and you couldve actually bought better tickets if you had waited.. If you can't buy them all at once, how can any group of more than 4 get seats together? more. This is, of course, one of the effects of having a centralized service that sells the vast majority of all tickets in the United States. The tickets ended up being slightly cheaper than riot described. That means targeting each bot attack vector and increasing the costs bot operators incur in order to overcome the protections. Combined, you can tailor them to the unique angles of attack during each stage of the ticket-buying process to give you the best chance of achieving successful, bot-free onsales. It is common for ticket brokers to have and open specific credit cards just to get access to presales. Of course, StubHub and TickPick are other popular alternate sources to pick up resale tickets. But it has documented effectiveness in battling scalpers and reducing tickets on the secondary market. Whats old is also new again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was able to purchase more than 6 tickets on one account. Just because a law is on the books doesnt mean its followed. Buying tickets is tough as it is, but now you have to worry about ticket limits and delivery delays too?! And with just a small percentage of tickets onsale during any presale, the brokers are the ones who are most likely to get the tickets. It's very difficult to say what role, if any, bots still play in making shows sell out quickly. Ticket bots are a type of bot that carries out tasks related to ticketing, such as scraping pricing details, checking inventory for newly released seats, or purchasing tickets. service. To make your presale hunt a little easier, we've put together the following list so you can determine the best ways to get tickets to the artist, team or event you can't wait to see. The newest iteration of bots will continue to outpace and outmaneuver the legal roadblocks. We can discuss how awful it is, but nobody who wants to attend worlds is going to not buy from them because they are awful. Popular on-sales can generate thousands of sales per minute - think of all of the times you hear "sold out in 15 minutes" or whatever. edit: sorry for placing the blame of the ticket limit on the promoter and OPs foolish decision to tell ticketmaster they bypassed the limiti didn't mean to interrupt the anti-ticketmaster circle-jerk. Do a trial run with another . Theres hell, and then theres buying tickets through Ticketmaster, the decades-old gatekeeper to seemingly every popular event youve ever hoped to attend. RELATED: How the BOTS Act Impacts the Ticketing Industry [Webinar]. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And bad bots are especially prevalent in ticketing, making up 39.9% of all ticketing website traffic in 2019, according to Imperva. directly sounds like a giant, archaic waste of time. In that case, I was writing about Blink-182 fans who were mad that "dynamic pricing" determined by algorithms led to astronomical prices for its reunion tour. It probably would've have happened regardless. Scalpers know some fans will see the no tickets available messaging and will want to go to the event so badly theyll pay whatever just to get their hands on a ticket. You might check stubhub every now and then leading up to things (my guess is prices will get cheaper, not more expensive). It is the discretion of the promoter and the venue to decide per-order limits as well as whether or not duplicate orders are purged. In fact, many bots are beneficial to a well-running website. Jack Slingland, director of client relations at reseller TickPick, tells Vulture that most presale codes (excluding those for credit cards) are generic, meaning the same code can be used by anyone to unlock an event presale. 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