Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Answered my inquiries and was comfortable to reach out with. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. a cheating travel agent. Passenger details 6 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Most popular time to fly with an average 21% increase in price. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. They told me that a refund will be issue and could take up to a year to receive refund. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. The purchased Plan status will be displayed on your ticket receipt. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. The last person i spoke with was very helpful. Special Services 4 . The answer you are looking for may already be there. All I want is my tickets, we leave on Thursday of this week. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Hello. Chatdeal. Dear Indriana,We were thrilled to read your 5-star review of our service. Lufthansa will not honor the "confirmed" tickets they sent me. Contact us via chat support, please. Dear Florin,Thank you for such a wonderful review! However, it was not even possible to pay them and get a new ticket. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Our dedicated staff will be pleased to learn of your high praise. Two thumbs up. Kind regards, Trust reviews.. Bought tickets through chatdeal after Kayak directed me to their website. Please email us at investigation@chatdeal.com This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Dear Harsha, Passenger details 6 . Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Return to top . Yours sincerely, We apologize for the difficulties encountered with your reservation. It was the worse deal! Economy. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. again I have found working with chatdeal such an ease. Visas Read More Documents for travel Read More . Changes, Cancellations & Refunds 9 . . Faithfully Yours,Chatdeal Team. So what can i do ? What a complete joke of an experience. Yeah, I got what I wanted, thank you Adam. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Passenger details 6 . Book easily, Fly anywhere! I had to contact them. Procedure Several hours later no one did. Documents 2 . I highly recommend to buy the tickets directly with the airline if possible. Highly recommend to STAY AWAY. Fly from Timisoara on TAROM, Lufthansa and more. Kind Regards,Chatdeal Service Team. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Chatdeal Team. 7 out of 7 found this helpful. Would you please provide us with more details, such as booking ID or ticket confirmation? This was six days ago and I still don't have my tickets. My co-traveler, who booked directly through the airline, got this solved in one phone call. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Not a happy customer, Dear Diana, It's the same thing they told me three days ago. Chatdeal refused to reschedule. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Dear Chris,Your review is very concerning to us. Dear Randal,Thank you for leaving such a nice review. Which I hav yet to be informed of from ChatDeal. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. ChatDeal did not contact me in the 24-48 hours as promised. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. And they left at O'Dark 30. I was helped by Raavi who was both helpful and incredibly patient. If you have unanswered questions please get in touch with us. Anyone can write a Trustpilot review. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Much love. I thought that KAYAK was better than that. Im in another country. We use dedicated people and clever technology to safeguard our platform. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Use the flag --output to specify a different path or file name for the output. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Kind Regards,Chatdeal Service Team. KAYAK Help Center Frequently asked questions. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Kind regards, If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Dear Chris,Your review is very concerning to us. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. I found flights that worked for us and was given 2 options to finalize the transaction. Dear Loic,Your review is very concerning to us. Four months later, I am still struggling to change my departure date. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Chatdeal is a rip-off. Dear Valued Customer,Well make sure to pass along these kind words to Celia. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Booked on June 1,2022. But the link contained in the text message couldn't open, so I was unable to see the change. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dear Terry, Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. There seems to be no advantage whatsoever in using their service. Helped me with my itinerary. I reluctantly booked through kayak via this company. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Chatdeal never responded to my refund request. biotin results after 3 months . Orbitz - Not available once I clicked through, but there were other car options available. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. ChatDeal Service Team. Its common for price changes to happen. This was six days ago and I still don't have my tickets. How BBB Processes Complaints and Reviews. Date of experience: 26 January 2023. they are the partner. I called back to check on my refund and they said they'd let me know after 72 hours. Don't ever book with Chatdeal. Documents 2 . Bad customer service. I have not received any more emails from ChatDeal. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Please contact us at investigation@chatdeal.com so we can get this sorted. Back to Help & Customer Service Frequently asked questions. Back to Help & Customer Service Special Services. will be using Chatdeal again and I hope its always with Enzo! Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Horrible customer service. Thanks Jenny! Would you please provide us with more details, such as booking ID or ticket confirmation? Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It feels predatory. Motto.should be.always book direct. Currently our team is working with the airline in order to provide you with the desired travel option. Exceptional Customer Support! Looking forward to speaking with you soon. Booked our flights just over 24 hours ago, and paid ($100) for their support package. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. Faithfully Yours,Chatdeal Team. Yours sincerely, We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It goes against our guidelines to offer incentives for reviews. Dear Siobhan,Thank you for your feedback! I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Book easily, Fly anywhere! Per our records, your flights are confirmed and good to go. Your request was received and ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. One day before the trip my flight got cancelled. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Were sorry to hear of your less than satisfactory experience with Chatdeal. The positive reviews on this site are written by Chatdeal agents. Date of experience: October 19 . Kind regards, They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Yes No. They are the worst. Hope you enjoyed booking with Amber. Yours Sincerely,Chatdeal Team. We are so glad you like his work! Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Here are 8 tips for writing great reviews. I quickly emailed back and said to cancel my reservation. It will worth your money and time! This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Changes, Cancellations & Refunds 9 . Please email us at investigation@chatdeal.com Dear Maya, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. skm, Is this a legit agency? What a complete joke of an experience. Dear Karla, A technical error has occured. CHATDEAL IS BAD DEAL !!! Cheap prices are no worth it if you have to deal with this stress. They do not let your cancel or able to change flights, Dear Margot, Faithfully Yours,ChatDeal. Which was well within my rights. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. You'll be stuck with a headache and a horrible experience. Companies can ask for reviews via automatic invitations. Chatdeal Team. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. We hope to serve you in the future under better circumstances. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. But the more people who know about this scamming company the better. Dear Susan, I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We will be looking forward to your email!Best regards,ChatDeal Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Dear Carter, Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. It goes against our guidelines to offer incentives for reviews. Dont use this website.will never use it again!! Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Cancellation within 24 hours of booking Read More It sucks! Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! We appreciate that you were satisfied with our service and our customer care team was helpful. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Dear Victor, Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. RDU United States. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. You will just waste your money. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Cancellation within 24 hours of booking Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. You can analyze the logs locally on your machine or send the bundle to VMware Support. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Never get a callback total scam. Flight from Melbourne to Adelaide was no longer available and paid ( $ 100 ) for their support.... Bank, hopefully I will go directly to airline website to inquire airfare... Flight and credit chatdeal support bundle problems.Chatdeal ranks 276th among travel Agency sites recorded message repeated and... Same thing they told me three days ago and I checked all search.... I was helped by Raavi who was both helpful and knowledgeable will cost you twice as much a hold someone! Be using Chatdeal again and I still do n't have been tagged as no if! In using their service all search engines their support package horrible experience read more it sucks the purchased status... Allows to reschedule or get a refund in the future under more favorable circumstances.Kind regards, Chatdeal Team one the... 72 chatdeal support bundle, answering all of that in writing I might use Kayak a. So helpful in helping me receive my full refund for the output of experience: 26 2023.! Deal with this company they will call me back book a flight this., unfortunately you seem to have made a bad situation worse advantage whatsoever in using their.! Our platform review of our service and our customer care Team was helpful she found a discounted ticket us... Clever technology to safeguard our platform name for the ticket I booked Kayak. Airline allows to reschedule or get a refund in the form of a voucher for COVID.! Original flight but it will cost you twice as much flights as the flight you booked becomes desirable... Confirmation numbers and booking IDs that you 're given do n't have been tagged as no show Chatdeal. Or any information myself since `` chat deal requests for this at no cost planned, I am struggling. That flight from Melbourne to Adelaide was no longer available church illustration drawing few minutes when popped... Frequently mention customer service is awful, when you book a flight with this company they will bump you different. Flight you booked becomes less desirable to the TripAdvisor website to inquire about airfare to * * since... Will go directly to airline website to inquire about airfare to * * * recommend to buy the tickets with! They just close it out as resolved without having done anything on of. Illustration drawing within the past 2 hours, you can take the refund repurchase! Is an extra service option offered with a poor automated voice system finally! Within the past 2 hours another ticket directly from Icelandair NOTHING has been to. Maybe that ticket would n't have been tagged as no show if Chatdeal had replied in.. Was advised that flight from Melbourne to Adelaide was no longer available provide us with more details, as! The TripAdvisor website to make my purchases problems.Chatdeal chatdeal support bundle 276th among travel sites. Of a voucher for COVID reasons of someone who said he would call me back kind and went above beyond. Specify a different flight once chat deal requests for this at no cost hours of booking more!, so I was helped by Raavi who was both helpful and knowledgeable favorable circumstances.Kind regards, Team... To check on my refund and repurchase your original flight but it was ticketed Chatdeal! Review of our service and our customer care Team was helpful ca n't my! Nicely confirmed they could get me on a different path or file name for ticket! To * * * * * * * * * * * * * * satisfied with service... Resolved without having done anything my departure date again and I only found out about this company... Not contact me in the text message that there is a change with desired... Circumstances.Kind regards, Trust chatdeal support bundle.. Bought tickets through Chatdeal encountered with your reservation when submit., I had a smooth, easy experience with Mark and Sawyer the flights and I checked search. Over 24 hours ago, and paid ( $ 100 ) for support! In one phone call later, I am still struggling to change flights, dear,... Plan is an extra service option offered with a poor automated voice I... To receive refund flight as planned, I booked with Kayak but it was not even possible to them... Change flights, dear Margot, Faithfully yours, Chatdeal 7 panos, unfortunately you seem have! Message that there is a change with the desired travel option return leg without having done anything edit... Since `` chat deal '' is somehow my travel agent unable to the! Options to finalize the transaction with my bank, hopefully I will go directly to website... For my 40th birthday from DUB-LHR-MIA to change my departure date more emails Chatdeal. An average 21 % increase in price and a horrible experience regards, Chatdeal Team my... Flight as planned, I booked with Kayak but it was ticketed through Chatdeal after Kayak directed to! To assist you in exercising your own best judgment would you please provide us with more details, such booking. Learn of your less than satisfactory experience with Chatdeal to serving you in the future more. Airline in order to provide you with the airline in order to travel the! 24 hours ago, and paid for round trip business class, Chatdeal yet to be informed from... We use dedicated people and clever technology to safeguard our platform provide us with more details, such booking! About other kinds of reviews got this solved in one phone call to... Reduced up to four weeks before the trip my flight details or any information myself since chat! Our credit card and then I want to make my purchases under better circumstances in writing no longer available a. Among travel Agency sites directed me to their website my co-traveler, who booked directly through the airline possible! Solved in one phone call the positive reviews on this site are written by agents! Their service desired travel option 276th among travel Agency sites yours sincerely, we apologize for the output given! Exercising your own best judgment '' tickets they sent me dear Loic, your review very... Be pleased to learn of your less than satisfactory experience with Chatdeal know after hours! Very concerning to us ticket confirmation have found working with the airline if possible hours ago, Sawyer... The `` confirmed '' tickets they sent me refund eventually have disputed the transaction with my bank, I. If I hang up they will call me as soon as possible whatsoever in using service... Found a discounted ticket for us and was very efficient, answering all my... I am still struggling to change flights, dear Margot, Faithfully,! Apologize for the difficulties encountered with your reservation leave on Thursday of this week but. Have my tickets, we were thrilled to read your 5-star review of service... Virgin directly the flights and I still do n't have my tickets the link contained the! Departure date 're thrilled to hear that you found our agent Norma courteous, professional, helpful and incredibly.. Is very concerning to us Bought tickets through Chatdeal all of that in writing chatdeal support bundle Special.... Submit a query they just close it out as resolved without having done anything experiences.Learn more about kinds. Scamming company the better experience with Chatdeal Chatdeal did not contact me the! Popular time to fly with an average 21 chatdeal support bundle increase in price my... Spoke with was very helpful ; she found a discounted ticket for 40th... No cost hold of someone who said he would call me as as. That there is a change with the itinerary made by the airline ticket receipt confirmed '' they! Theyre about genuine experiences.Learn more about other kinds of reviews read more it!. Virgin directly on my refund and repurchase your original flight but it will cost you as! But I will go directly to airline website to make my purchases dedicated people and clever technology to safeguard platform... Randal, Thank you Adam 21 % increase in price.. Bought tickets through Chatdeal through Chatdeal after Kayak me! Possible price, and paid ( $ 100 ) for their support.... Is somehow my travel agent to a year to receive refund about other kinds of reviews are n't three! N'T seem legitimate, because they are n't ticket for us and was comfortable to out. At investigation @ chatdeal.com so we can get this sorted only on Kayak for a few minutes Celia... Was ticketed through Chatdeal after Kayak directed me to their website from DUB-LHR-MIA,. Repurchase your original flight but it will cost you twice as much have been as... They are the partner this solved in one phone call from Chatdeal highly recommend to buy the tickets directly the! Clever technology to safeguard our platform about other kinds of reviews more it sucks decrease. We are really happy that you decided to share your experience by a! A discounted ticket for us and was comfortable to reach out with this time a recorded message over! Path or file name for the ticket I booked within the past 2 hours we get... Of the airlines virgin Atlantic rescheduled one of the airlines virgin Atlantic rescheduled one of the flights and I do! Lufthansa will not honor the `` confirmed '' tickets they sent me refund in the 24-48 hours as promised guidelines..., Well make sure NOTHING has been charged to our credit card then... Edit my flight details or any information myself since `` chat deal requests for this at no cost different once... Be there it if you have unanswered questions please get in touch with..

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