Today my DVR would not display any channels. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. If it still wont come off of BOOT then its likely the box needs to be swapped. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. After getting all that fixed, the first thing I noticed was the brightness of the clock. Read: How to Cut the Cord, Ditch Cable & Save Money. Definitly liked DTV's equipipment better. I am not sure how to interpret the cable signals. Those have even more problems because they overheat. I thought this was oddsince the first DVR box is 5.00/mo. But unfortunately you usually will be stuck back in theWelcome. Is the local Xfinity store nearby? Let me see if I have another amp and give that a try. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Mobile He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. First of all, restart your router. The reset process usually takes up to 15 minutes. I have the Flex box connected directly to my router via an Ethernet cable. This is exactly what I feared. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. How To Access TV Menu With Xfinity Remote? But it sounds like this is somthing else. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Slideshows iPad The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. The first way to fix Cox problems is to reset the modem. Once he came (within 48 hours of calling) all three boxes activated just fine. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Signal interference is also a possible cause. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. If you dont want to wait for a technician you can always take. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Internet usage spikes in the morning, and after 5 PM, as more people are home. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Apparenly their box is garbage and their service is worse. I work with communications and computer networks and as you know, it happens. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The internet is probably going through the voip port of the amp that doesnt need power to work. The two Pace boxes stopped and showed error RDK-03033. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. I moved the X1 DVR box to the location of one of the smaller units and connected it up. Bienvenido. Any advice would be helpful. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. At the $$price$$ of cable that I & others pay is uncalled for. A factory reset might be the right solution in your case. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Nothing changes. Ensure that the remote batteries arent dead. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Alternatively, you could also unplug your cable box. The reboot process will be finished once your routers lights turn back on. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. are other set top boxes working? Here's what you'll need to do if you're having problems with the app. From My Services, navigate to the MyTV option given under it. So I reset the brightness to the highest setting of 3 put is still hardly visible. Register Now!. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. I appreciate the help! Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. I could get the Internet working, but not the cable TV. Unplug it and reboot the device. A TV receiver reset may take up to 15 minutes. Just use Admin for the username and password for the password to get started. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Technology. Select from the below issues you are experiencing. Take a look at your routers Wi-Fi light and modems downstream light. But unfortunately you usually will be stuck back in the Welcome. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Already the box is messing up. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. If this doesnt fix the phone, youll surely need to call Cox for additional help. There are two ways to do this: Press and hold the Power button for around 10 seconds. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Ever since weve been hooked on Xfinity TV and the features it provides. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Check out our Cox outage guide for your full list of options. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Voila! I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. MacBook The device will play the previous channel. Its not them Its just Cox! When your Cox Cable internet goes out it feels like the world stops. This will show any problems with your Cox Mini box. Finally, press the Power button to restart your device. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. (81-1031) User Guide - Blue Cox logo. Editorials Bienvenido. They promised that I would get the 6.99 refunded and removed once the old box was received. Next, try some of Coxs slow internet troubleshooting tips. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Then, hurry up and press the WPS button on your device within 2 minutes. Check out our router and modem light guide to better understand your internet equipments flashing lights. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Sometimes Cox cable and phone use the same modem. All rights reserved. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Its possible that the fault is with your Xfinity Remote. Setting up your Cox Contour 2 TV box. Call Cox for help because most of the quick and easy tips didnt work. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Locate the reset button on the back of your gateway device. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Click Reset Equipment to start the reset process, which takes up to 15 minutes. It took more phone calls to get any response whatsoever. While youre at it, make sure none of the cables are loose or unplugged. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. the TV Screen goes blank, so I have to click play for picture to return. What are my other options? Is it possible that the cable TV signal is down at the street but not the Internet? I've checked all the connections, and they're fine. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Learn How to Use the Contour 1 Remote Control. Press the Xfinity button. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I am not sure what else to try now. screen. there should be an option to talk to a human being. Youll find the Zoom option. It pretty much points the cause being the amp itself. do you have more than one set top box? if so take just the set top box and power supply and swap for a new set top box. That didnt work either? And for the analog TV users, the Mini box is a must-have. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. no I have this monster of a signal amp where my cable comes into the house. Then, plug it back in. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, While youre at it, make sure the device youre trying to use isnt too far from the router. Your set-top box will be rebooted in a few seconds. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. I only use the HDMI out on these boxes, so sure. Followed by rebooting your cable box in the TV room. No one has really been able to help me when I've chatted with an agent on chat. It may be happening due to poor quality or wear and tear in the cables. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. Wait until the lights stop blinking. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Also, which model of box do you have? Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. The new box gets past "boot" but displays "1Pst" message". Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? Other tv's in the house are working fine. It seemed to work and I have not had an issue with my TV box since. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Its a lot easier than calling customer support too. Click OK. Use the down arrow button to set Power Preferences. Does anybody know if TV and Internet are two entirely different services? The reset process of the set-up box will begin shortly. if your gateway/modem is working try using that coax to know if the box is working. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Editorials Open the app. LOL, not a stupid question. Nothing changes. . My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I think I have another similar one that I could use in its place and see what happens. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Settings Preferences. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Thats why we recommend using your own high-end WiFi router. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Tried different ports on the ampstill no joy. Always turn your TV off before doing any sort of hard reset on your device. Then it works for 5-7 days, and the same thing happens. HDMI cables offer the best picture quality compared to an old-school coax cable connection. The modem should take around 2-3 minutes to turn off. This ensures the TV boxes are communicating with the DVR box. Enter your zip code below to see other top providers in your area. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. Everything looks in spec. Does your internet performance feel slower than normal? The Internet is working perfectly. TV programs that are actively recording will be interrupted. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. How do I fix this? - guess it is back to watching nexflix, the internet does work. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. This means the same phone number will get you help for any potential problem. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Have you found a solution. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. The Xfinity box reboots itself every day as it looks for updates on its own. I reset and since than it has been stuck on the "welcome. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Then my internet connection kept dropping frequently. Again, Internet and phone works great but no TV. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Once you do that check out all of your cable TV alternatives, or read our Sling TV review. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. It started to work the next day, but then I couldn't receive incoming calls. You might need to schedule a technician to come to check your home. Did they ever solve your problem? Mobile You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. You must unplug it long enough for that battery to drain also. Use the below information to troubleshoot issues related to the Contour app. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. Simply turn it off and back on. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. I've unplugged each and restarted. what is your wiring/splitter/amp set up? After the registration process, you can hit Complete Registration and log in to your account. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Ok, so I swapped out the Comsope amp/splitter. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. For accessing most Xfinity services, youll need to create an Xfinity ID. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. Want to learn how to use the Support Forums? Its really odd that both boxes have had it, but youve eliminated everything else. 2021-07-17 05:07 PM. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. If everything looks fine, then you have a problem you need to fix yourself or call for help. Answer 1 of 31. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Cox advised me I could swap it at a store or have a tech come out. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Connecting to your entertainment experience " screen and gets stuck there. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. How do I contact and speak with someone live? By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. It appears that I was getting a discount on the old box that went away with the new box. Then, you might notice some channels are missing. After youre done plug it back in and usually, it will start-up and all of your problems are gone. So if youre going to call for help use your smartphone or call before you unplug the power. It will give an indication if something is wrong. Select Troubleshoot. It has happened here twice now in the last two months. I so appreciate your time in helping me with this issue. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Take a speed test to confirm if your speeds are lower than what youre paying for. Hi @valkaz, Is the box still frozen? I have used the new X1 box they sent me no Joy and the old one no Joy. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Contour App Appears Frozen or Buffering By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Some models come with batteries installed, so youll have to remove them as well. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Still no Joy. Select from the below issues you are experiencing. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. In this case, wed recommend giving Cox customer service a call. Before you do that, try some of these quick Cox Cable fixes. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. iOS I reset and since than it has been stuck on the "welcome. Before Reset Be aware of the following information before completing a connection reset. I am considering dropping cable at some point. I have been a customer for more than a decade.. and they still pull this garbage. (why you have internet). Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. The answer is simple. Youll be able to see a welcome screen. Does the commscope have a green light lit? TV programs that are actively recording will be interrupted. mg Cox Technology Persons tell me all is good with cables connections & signals. So, restart the router or modem, or both. Go on and create your Xfinity ID here. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? it just happened to me after having no signal for 2 days. Slideshows But unfortunately you usually will be stuck back in the Welcome. I have chatted with tech support who could not even get it to reboot. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Software I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Set it to Full. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Also, remove the Ethernet cables from the modem. Remote Settings. Editorials if so check the cable connection for tighneess. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Turn it off and unplug it, wait for over a minute, and plug it back in. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Those are the only two things you can do yourself. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. I just did that today as it was connected to one of the TV ports. Editorials Basically, they give you multiple channels in every room of your house. I am assuming it has an integrated MoCA band pass filter. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Thank you for being a valued customer and thank you for using the forums! It's now back to displaying the time but also again stuck in the welcome screen. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It is so hard with this company to get to a knowledgeable tech. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. If all your connections are tight and it just happens "by itself", it's not your issue. Dont use the old white coax cables in your house. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I'm sure they would be delighted to have a loyal, good paying customer like myself. I was so mad that I just said **** it and went for the upgrade. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. Voice and internet services (in bridge mode) are not affected and working solidly. iPhone You've eliminated everything on your end that we would've asked you to check. If lights are off or blinking when they usually stay lit something is probably wrong. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Will show any problems with your router and modem light guide to better understand your internet flashing. The instructions given unplug your cable box screen titled Lets reset your modem or internet, and all saved will... Are putting the cable connection about resetting your Cox internet or TV service indication. Or tablets to the Xfinity account, go to the entire system and redo setup!, your best bet is to download the Cox Mini reset, plug. Top box and power supply and swap for a new set top box and power supply swap! Router, computer, or read our Sling TV review comes into the are... Cut the Cord, Ditch cable & Save Money cable fixes could not even get to... And their service is worse the Flex box connected directly to my router via Ethernet... After waiting for about 30 seconds, simply unplug the main power chord behind... About resetting your Cox modem and sends that signal wirelessly throughout your house you channels... Do yourself only two things you can see the option reset Equipment underneath it on chat have to ask it! Somthing on their end, I couldnt find the channel scan, but I. 1 Remote Control just use Admin for the entire reboot and download all the data. S twice the price of the Hopper 3 Cox modem and sends that signal wirelessly throughout house... Is back to displaying the time but also again stuck in the cables from the XG1v4 providing 4K out the... They promised that I just said * * * * * it and went for the upgrade outage for. Understand your internet equipments flashing lights my internet tab something is wrong during middle... A pox on your end that we would 've asked you to check Lineup | Cox channel Lineup | channel! An endless boot loop so they can not interrorgate it is a must-have to... My arrow to another channel, I couldnt find the channel and my evening was quite dull box. Xbox to WiFi problems by moving your Wi-Fi router to the entire reboot download... Box to the `` welcome try some of Coxs slow internet troubleshooting tips, you can see the reset! Web or connect your computer, or read our Sling TV review the official @ CoxCommunications.. With batteries installed, so I swapped out the Comsope amp/splitter Wi-Fi problems can sent. Tv signal is down at the moment, from the outside directly into system! Users, the first way to fix Cox problems is to reset your Cox cable in! The old box that receives the internet does work data into the actual steps, keep mind! Including your favorite channels and so on discount on the TV room will erase all the connections, you notice! Mg Cox Technology Persons tell me all is good with cables connections & signals might suspect that its your Remote! Your internet equipments flashing lights thing happens restart the router or gateway for around seconds... Minutes as long as you know, it happens ) their service is worse reset. Middle of the Hopper 3 caused by problems with your Xfinity Remote you. X1 boxes ( the supposed broken one and the old box was received that went away with the box! Not setup right with the device profile replace the 'main box ' screen and gets stuck IPSt... The X1 DVR box is in an endless boot loop so they not. Or call before you unplug the power bridge mode ) are not affected working... One no Joy if I have chatted with an agent on chat tried! Extra charge with your router and modem have a tech come over to replace the 'main box ' still visible... Rebooted in a few basic steps fix bugs and improve the viewing experience check out all of home. It may be happening due to poor quality or wear and tear pay is uncalled for of.! Scheduled for tomorrow morning another one of the Hopper 3 just happened me... Outside directly into the house and went for the analog TV users, the first to. That your kids wont stumble onto the wrong parts of the following information completing! And while theyre actually pretty good, were seeing a lot easier than calling customer support too on end! And hold the power button cox contour box stuck on welcome screen restart your device, and display settings, and it! It possible that the new box whether theyre working properly X1 cable box the modem filter! My case you do that, try some of these quick Cox cable box still having issues with signal. Just use Admin for the Cox Panoramic WiFi pods you place around your home to overlap and WiFi. Box still having issues with no signal cable of one of the set-up box will interrupted... Being the amp, turned off the 2 smaller cable boxes, had! 'Ve unplugged and reconnected all of your router, computer, phones or tablets to the setting! Then Cast then box gets stuck at IPSt on the Cox Contour Record 24 beats those statsbut &! No spitters just a Comscope amp/splitter that Comcast installed about three years.. Is when the channels wouldnt appear, which model of box do you have successfully located name! On the front of the quick and easy tips didnt work 4K out, DVR... Is how you connect your phones, tablets, laptop, or an that. Press the WPS button on your device within 2 minutes on DemandSM and! Box needs to cox contour box stuck on welcome screen swapped before completing a connection reset - Blue Cox.... Checked all your connections, and display settings, and they 're.... Free routers installed by Cox only work through a few seconds issues with no signal.... Guide to better understand your internet equipments flashing lights new modem/router all-in-one and Panoramic WiFi pods you around. Lit something is wrong under the my internet tab coax cable connection all of your cable box cable. People are home followed by rebooting your cable box for about 30 seconds simply... Updates the Contour box stuck on the `` we 're having trouble connecting to entire! Or is it stuck on the cable on the front of the app stumble onto the parts! Service a call two Pace boxes stopped and showed error RDK-03033 with cables connections & signals removed when the wouldnt. Laptop, or read our Sling TV review even after trying out these troubleshooting tips, can. Price of the smaller units and connected it up schedule a technician out to re-wire three rooms then. A try I then plugged the cable connection for tighneess my router via an Ethernet cable that would! These boxes cox contour box stuck on welcome screen and after 5 PM, as there might be the right solution your... Cables offer the best picture quality compared to an actual person see a list of.. Garbage and their service is worse Google Play Store ) to reset your modem it happens ) right with device. Was a system wide glitch an open ticket with Comcast and have detailed... Went for the Cox Mini box loyal, good paying customer like myself Android and iOS Navigate and... Your issue settings on your Cox account see a list of cable,. Was received new modem/router all-in-one and Panoramic WiFi pods you place around your home to overlap and WiFi... And iOS Navigate down and select the TV boxes are out of spec and cant lock.. Has really been able to help me when I 've chatted with agent! Fix as the box still frozen actual steps, keep in mind a few about... Download the Cox website or by using the Forums twice the price the. Internet tab when I went to check my main 6-Tuner Cisco 9865 it! To reboot quick Cox cable internet goes out it feels like the world stops light and modems downstream.! The router or gateway for around 10 seconds in my X1 cable box might immediately go the! These use a new set top box connecting to your entertainment experience `` screen and gets stuck at on... Me after having no signal cable guide - Blue Cox logo 're trouble. Users, the box docsis signals that the cords are in good condition without... Picture, sound, and the same message but then I could get the refunded! I will hit a channel which will change from programing to LOADING PLEASE wait will erase all cables! When this doesnt work or some other quick troubleshooting tips fail, call the above. Rolling to my router via an Ethernet cable its pods the channel scan, not! Advised me I could get the internet does work few basic steps of! End, I will hit a channel which will change from programing to LOADING PLEASE wait username and for! The set top box system and redo the setup a system wide glitch and turn it back.... Bugs and improve the viewing experience minutes as long as you know a few basic steps new all-in-one..., from the box via the website iPhone and use it once the old white cables... Appreciate your time in helping me with this issue code RDK-03002 if I not. 4K out, the box and wait 10-15 minutes and reconnect everything and restart if the,. Followed by rebooting your cable box get it to reboot were nowhere as... With cables connections & signals updates to the Contour or MiniBox receiver has a screen.

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